Healthcare professionals around the world are tasked to improve the quality and efficiency of the healthcare system to extend benefits to the maximum number of people possible. However, to achieve this healthcare providers as well as payers have to deal with a lot of paperwork, forms, and information management. Each piece of information from patient records to billing and payment data is gathered, processed, filed, and then stored on different systems. Over it, managing supportive infrastructure working at the other end such as HR departments, IT departments, and supply chains add to the complexity of the system.

Therefore, organizations in the healthcare industry need to embrace digital transformation. Some of the factors that compel digitalization in healthcare are government norms and increasing competitiveness in the industry. With the implementation of automation technology healthcare industry can improve system efficiency significantly. Basically, it is a medium to connect data from all sources and systems in a precise, efficient, and faster way than conventional IT systems such as custom application program interfaces or business process management systems.