The Client 

Our client is the world’s largest manufacturer and distributor of custom-engineered towing, trailering, cargo management, and related ancillary products. As a category leader in the automotive, leisure, and agricultural market areas, the company services original equipment manufacturers, retailers, dealer networks, and consumers.

The Challenge 

Customer purchase orders were manually processed, resulting in enormous administrative costs. Each order’s validation and entry was labor-intensive, time-consuming, and error-prone, necessitating the use of significant resources to manage each step. This frequently resulted in delayed delivery and lowered customer satisfaction.

Our client wanted to use robotic process automation not just to improve customer service and order fulfilment, but also to increase efficiency, improve accuracy, and handle volume spikes with low human turnover.

The Solution

Our customer started a pilot using AIRA digital agents to expedite their order processing. To lead and manage the RPA programme, the organization identified two RPA owners, one from IT and one from business, and began with two use cases to demonstrate immediate gains. The customer care staff can now focus on more demanding and engaging activities that offer value to the organization and its customer’s thanks to the automation of the client order creation process.

The company’s sales order digital agent downloads the customer order document and sends it for data extraction and further processing when a customer order is received through email or fax. The digital agent reads and extracts information from the client order, such as the company name, shipping address and instructions, and order number, automatically.

The Result

1. Data entry accuracy has increased by 100%.
2. 105 hours per month are saved.
3. Processing costs are reduced by 20%.

About AIRA

Artificially Intelligent Robotic Automation  

AIRA is an AI and ML-powered digital agent that is designed specifically to overtake and automate your everyday tasks and business processes through robotic automation. AIRA offers effective and scalable integration with digital technologies and legacy systems to free your workforce from labor-intensive or low-output tasks. It also allows you to craft your automated workflow to build your personalized low-code or no-code automation suite.